At Crown Diamond, we’re confident in the abilities of our designers, gemmologists and master jewellers to produce stunning jewellery. However, in the unlikely event you are unhappy with your purchase the following returns policy applies:
If your purchase meets the above criteria a refund will be issued within 28 days of return.
If you have lost your GIA certificate, this can be replaced, however you must inform your Crown Diamond point of contact before returning, who will advise what to do. The process to replace a certificate is lengthy and expensive, therefore we reserve the right to deduct a £350 fee per certificate to cover the costs if your jewellery is returned.
Items found to be damaged or defective prior to you receiving your item (and through no fault of your own) can be repaired or replaced, or you will be fully refunded.
If you are unsure whether your jewellery can be returned, please ask your Crown Diamond point of contact, or email info@crowndiamond.co.uk.
Bespoke purchases
As stated above bespoke commissions, personalised or engraved items are excluded from our returns policy, unless faulty. However, we will be happy to offer an exchange within 30 days of purchase. An exchange may incur re-stocking charges to cover the production costs incurred and are at the discretion of the store manager. If you chose to cancel your purchase during the production stage, you may incur costs if production has started.
Preparing your return
Returns can be made in person, or via delivery. To return an item in person, please book an appointment. For returns via delivery, we ask you follow these important steps to return your purchase.
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Email us on info@crowndiamond.co.uk, call us on +44 1273 732143, or contact your consultant directly to discuss your return. You must do this before returning your item.
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When confirmed with your Crown Diamond point of contact, you should package your item with original packaging. This must include your GIA/diamond grading certificate.
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You should avoid writing anything on the package or within the address that alludes to the value of the package contents, including ‘Crown Diamond’, ‘jewellers’ or ‘diamonds’. Instead address the package as following: ‘“name of your consultant”, 8 Union Street, Brighton, BN1 1HA
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We ask you return items within the UK via Royal Mail Special Delivery Guaranteed, making sure the package is tracked and insured. You should also obtain proof of posting. For orders returned from outside the UK, you should choose a reputable courier of your choice, ensuring the package is tracked, and obtain proof of dispatch.
Crown Diamond reserves the right to reject a return if the above steps are not carefully followed, and is therefore not liable to repair, replace or refund the item. Any replaced or newly set ring is non-returnable and non-exchangeable.
Please make sure your jewellery fits the above criteria before returning, or check with your point of contact at Crown Diamond. You can also email info@crowndiamond.co.uk with questions.