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Returns Policy

100% Hassle-Free Returns Policy

We stand very firmly behind the quality of our products and, although we are very confident that you will love your Crown Diamonds jewelry to the point of obsession, we understand that we will not please everyone 100% of the time – no matter how hard we try. Therefore, in order to allow enough time to consider your purchase as well as to give you the peace of mind you deserve, we offer our customers the opportunity to return or cancel purchases made within 30 days of their order being delivered or to exchange their product within 90 days of their order being delivered. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days for a full refund or exchange – no hassle whatsoever.

Should you decide to return your item within 30 days we will issue you a full refund, provided:

  • It is returned no later than 30 days after the delivery date.
  • It is in its unworn and in the original condition without any damage.
  • It is returned with all accompanying documents and materials.

To return an item, simply follow these return procedures:

  • Contact our Customer Service department at +44 1273 732143 or info@crowndiamond.co.uk.
  • Advise the representative that you wish to return your order and provide them with your order reference number – You must inform us of your decision to cancel your order by making a clear statement (e.g. by calling our office or sending an email) prior to the period expiring. The easiest way to do this is to contact our Customer Services team. They will also advise you on the appropriate shipping address.
  • Package your return and please include all the original packaging and additional materials – make sure you include your diamond grading certificate as replacing this certificate is costly and we, therefore, charge customers a £250 fee should a replacement be necessary. For security reasons, avoid writing, “diamonds” or Crown Diamonds anywhere on the outside of the box.
  • Within two business days of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label.
  • Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.

If the return instructions are not followed, Crown Diamonds will not accept responsibility for any loss or damage to returned shipments. Crown Diamonds withholds the right to refuse returns that are improperly packaged. If you are unsure about any aspect of the process, please contact us before returning your purchase at info@crowndiamond.co.uk.

The Return Process:
Upon receiving your returned item in its original condition, the diamond will be weighed and checked against its corresponding grading certificate and our quality assurance experts will evaluate the jewelry piece. If you are returning the products to us because they are faulty, we will refund the price of the purchase in full and any applicable delivery charges. Returns for any other reason may have any diminished value due to damage to the product deducted from the refunded amount.

Refunds:
Your order should arrive in our office within two business days (excluding weekends and holidays). All refunds will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check.

Making an Exchange:
Should you decide to exchange your ring within 90 days we will work with you on a new design through our original design process and create your new ring subject to the following terms:

  • It is returned no later than 90 days after the delivery date
  • It is in its unworn and original condition without any damage
  • It is with all accompanying documents and materials
  • The original center stone is used in the new design
  • A handling fee of £450 plus the difference in value between the two products (a refund will be made if the value is lower)

Should you wish to upgrade or exchange your center stone as well, please contact your consultant for a quote.

Additional Terms & Conditions:
We cannot resize eternity bands and tension rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, use our handy ring sizer or contact our Customer Service team.

The cancellation period runs separately for each item delivered. While we do offer all clients free shipping when delivering your order, we kindly ask you to cover the shipping charge when returning or exchanging a product.

All of our jewelry is made to order and in the majority of cases is covered by this returns policy. For some orders, your design consultant may inform you, prior to placing your order, that your item is not returnable and the return of items with diamonds or gemstones over the value of £20,000 is subject to approval.

As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy or the terms and conditions of sale.
Your refund will then be processed in the following 4 to 5 days and be paid using the original method of payment. This may take up to 14 days from receipt of the jewelry, depending on your location/payment method.

With the peace of mind that any purchase you make can be returned within 30 days, we invite you to browse our selection of engagement rings and wedding bands.